Fundamental Techniques in Handling People
1.
Don't criticize,
condemn, or complain.
2.
Give honest and sincere
appreciation.
3.
Arouse in the other
person an eager want.
Six Ways to Make People Like You
1.
Become genuinely
interested in other people.
2.
Smile.
3.
Remember that a person's
name is, to that person, the sweetest and most important sound in any language.
4.
Be a good listener.
Encourage others to talk about themselves.
5.
Talk in terms of the
other person's interest.
6.
Make the other person
feel important – and do it sincerely.
Twelve Ways to Win People to Your Way of Thinking
1.
The only way to get the
best of an argument is to avoid it.
2.
Show respect for the
other person's opinions. Never say "You're Wrong."
3.
If you're wrong, admit
it quickly and emphatically.
4.
Begin in a friendly way.
5.
Start with questions to
which the other person will answer yes.
6.
Let the other person do
a great deal of the talking.
7.
Let the other person
feel the idea is his or hers.
8.
Try honestly to see
things from the other person's point of view.
9.
Be sympathetic with the
other person's ideas and desires.
10.
Appeal to the nobler
motives.
11.
Dramatize your ideas.
12.
Throw down a challenge.
Be a Leader: How to Change People Without Giving Offence or
Arousing Resentment
1.
Begin with praise and
honest appreciation.
2.
Call attention to
people's mistakes indirectly.
3.
Talk about your own
mistakes before criticizing the other person.
4.
Ask questions instead of
giving direct orders.
5.
Let the other person
save face.
6.
Praise every
improvement.
7.
Give the other person a
fine reputation to live up to.
8.
Use encouragement. Make
the fault seem easy to correct.
9.
Make the other person
happy about doing what you suggest.
===================================================================
Seven Rules For Making Your Home Life Happier
This section was
included in the original 1936 edition but omitted from the revised 1981
edition.
1.
Don't nag.
2.
Don't try to make your
partner over.
3.
Don't criticize.
4.
Give honest
appreciation.
5.
Pay little attentions.
6.
Be courteous.
7.
Read a good book on the
sexual side of marriage.
